Last updated: May 3rd, 2021
Thank you for shopping at Classic HiFi Australia!
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
Conditions for Returns and Refund
- How much time do you have to request a Return and Refund?
You have to contact us via email (info@classichifi.com.au), us our contact form or call us and make a refund request with your order number within 48 hours after you have received that item. The item has to be sent back after communicating with us and the refund will be issued once the item has been returned to our premises.
2. In what condition does the item have to be ?
The item has to be unused, undamaged and still in its original packaging.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized. (signs, personalized stickers, cases etc)
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the shipping cost and the risk of returning the Goods to Us. You should send the Goods at the following address:
Classic HiFi, 4 Terry Road, Box Hill, 2765, NSW
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Method of Refund
Refunds will be paid through the same method of payment, that has been used for the purchase (e.g. Paypal or Credit Card).
Charges
There are no additional charges for a refund or any fees that we apply. You will receive the full amount spent for the goods.
Our Repair Warranty
Any item purchased will come with a warranty.
- For items that have been serviced (e.g. cassette decks, reel to reel machines or turntables) the warranty will be 6 months.
- For all other items it is 3 months.
- Does an item stop to work within warranty period, it can be sent back to us for a free repair. The shipping cost from the customer to our premises have to be covered by the customer. The return shipping to you will be covered by us.
Please note that a defect on the item past the first 48 hours after the delivery, does not grant for a refund, but a store credit can be provided! A refund will only be issued after 3 failed repair and/or us not able to provide an adequate replacement item.
Change of mind
We are a small business and not able to cater for “change of mind” and refund after return. In such a case we will be providing a store credit or swap directly for another item you would like instead. We are willing to discount on more expensive items in this scenario to ensure you have an item in the end you love.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@classichifi.com.au
FAQ:
Q: My item is no longer working and I want to sent it back for a refund, how can I do that?
A: All items we sell come with a repair warranty. We won’t provide any refund for items that are within warranty period and past the 48 hour timeframe. Instead we provide a repair under the warranty. After 3 unsuccessful repairs a refund is possible.
Q: I thought I need this item and have purchased it. Now I do feel I dont need it. Can I return it for a refund?
A: No! We do not offer a ‘change of mind and get my money back’ option. Please see “Change of mind” paragraph above.